We hardly use our own ticket system any more. This is a problem. It is almost impossible to determine the history of how issues have been worked by development now. Some managers seem to be resorting to Microsoft Excel spreadsheets. It is like the stone ages up in here.
I miss the days when I could just fire up my Rational ClearQuest client and figure out everything there is to know about a problem. Now you either need to keep up with all the work going on. Or you need to find some spreadsheet and hope there is good information captured in there.
Looks like we have regressed and moved in the wrong direction regarding capability maturity. Let's hope we don't abandon source code control as well. Then all hell will break loose.
